Merchant trade return and cancellation policy must be made accessible to customers on website also they have to consent (agree) to its conditions during the order process. Sooner than submitting their payment information customers have to click on an "Accept" or "Agree" button for return and cancellation. Subsequently, once the order has been submitted, policy can be sent to customers along with the order confirmation email.
Under this policy:
Cancellation Policy- nationalfitnessequipments.com believes in guiding and helping its customers in all possible ways and as a result a liberal cancellation policy is what we tag on.
- The request of cancellation is taken into consideration, only if it is made within 72 hours of placing an order. On the other hand, the cancellation request will not be considered if the orders have been communicated to the vendors/merchants and they have commenced the process of shipping them.
- Cancellation of orders is not entertained under the same day delivery category.
- Cancellations are not entertained for those products obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. because they are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged or defective items. Please report on the same day to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. It should be reported within 21 days of receipt of the products.
- In case you undergo that the product received is not as publicized on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. After looking into your complaint the team will take an appropriate decision.
Your purchase is covered by a 30-day money-back guarantee and if at all you are unhappy with the purchase, you will be refunded. But there are no possibilities for it to go that way because we have thousands of satisfied customers and our support is second to none; and it is for this reason we are able to offer this special guarantee.
For refund request contact us with your purchase details within 90 days ninety days. If you are requesting a refund then you are supposed to include your order number and optionally telling us why you are requesting for a reimbursement. Based on your feedback, we will try to improve our products and quality of service. Being processed within 21 days period, refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service.